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NOCN UK Level 2 Diploma in Customer Service




4 Weeks

Course Modules

Deliver customer service
Understand customers
Principles of customer service
Understand employer organisations
Manage personal performance & development
Communicate verbally with customers
Promote additional product &/or services to customers
Resolve customer service problems
Develop customer relationships
Support customer service improvement
Use social media to deliver customer service
Employee rights & responsibility
Principles of equality & diversity in the workplace
Meeting customers’ after sales needs


Entry Requirements

Open to all

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