14
4 Weeks
Modules |
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Deliver customer service |
Understand customers |
Principles of customer service |
Understand employer organisations |
Manage personal performance & development |
Communicate verbally with customers |
Promote additional product &/or services to customers |
Resolve customer service problems |
Develop customer relationships |
Support customer service improvement |
Use social media to deliver customer service |
Employee rights & responsibility |
Principles of equality & diversity in the workplace |
Meeting customers’ after sales needs |
Open to all
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