info@metropolitancollege.lk +94-777-592-966 +94-112-712-700
14
4 Weeks
| Modules |
|---|
| Deliver customer service |
| Understand customers |
| Principles of customer service |
| Understand employer organisations |
| Manage personal performance & development |
| Communicate verbally with customers |
| Promote additional product &/or services to customers |
| Resolve customer service problems |
| Develop customer relationships |
| Support customer service improvement |
| Use social media to deliver customer service |
| Employee rights & responsibility |
| Principles of equality & diversity in the workplace |
| Meeting customers’ after sales needs |
Open to all
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